ABOUT THE INITIATIVE

  • JCF is designed to reengineer Missouri Public Workforce System by redesigning the service and delivery model of workforce programs.
  • JCF will engage in customer journey mapping to best understand the pinch points and success for job seekers and employers. 
  • JCF will follow Talent for Tomorrow by benchmarking Missouri’s Public Workforce System against 13 Midwestern States and establish performance goals to lead our state to the top of the list. 
  • JCF will provide specific policy and technological recommendations necessary to modernize Missouri’s Public Workforce System. 
  • JCF will provide a marketing and outreach plan by which Missouri’s Public Workforce System will no longer be our State’s best kept secret. 

Current updates

JCF Policy Summit
A Job Centers of the Future Policy Summit was held on Jan. 7, 2021. The Summit marked a key milestone in Missouri’s transformational efforts to improve the state’s public workforce development system. Participants received a first look at the data that has been collected from speaking with hundreds of Missourians via focus group sessions and surveys, current Best in Midwest benchmarking, and 42 customer journey maps. 

View the JCF Policy Summit slide deck here. 

A Customer Journey Map Summit was held April 29. Read about it here. 
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Reports
Full Comparative Analysis Report
​JCF Final Taskforce Meeting

initiative partners