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Missouri’s Public Workforce System will no longer be our state’s best-kept secret. We will redesign and reengineer our public workforce system as part of the Job Centers of the Future initiative.
 
This initiative will use new strategies to broaden the scale and scope of Missouri’s workforce development programs. These strategies include tracking customer progress as they move through the job seeking process, establishing performance goals that are competitive with other Midwestern states, and enhancing our marketing capabilities to extend the reach of the state’s workforce services.
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ABOUT THE INITIATIVE

  • JCF is designed to reengineer Missouri Public Workforce System by redesigning the service and delivery model of workforce programs.
  • JCF will engage in customer journey mapping to best understand the pinch points and success for job seekers and employers. 
  • JCF will follow Talent for Tomorrow by benchmarking Missouri’s Public Workforce System against 13 Midwestern States and establish performance goals to lead our state to the top of the list. 
  • JCF will provide specific policy and technological recommendations necessary to modernize Missouri’s Public Workforce System. 
  • JCF will provide a marketing and outreach plan by which Missouri’s Public Workforce System will no longer be our State’s best kept secret. 

Current updates

JCF Policy Summit
A Job Centers of the Future Policy Summit was held on Jan. 7, 2021. The Summit marked a key milestone in Missouri’s transformational efforts to improve the state’s public workforce development system. Participants received a first look at the data that has been collected from speaking with hundreds of Missourians via focus group sessions and surveys, current Best in Midwest benchmarking, and 42 customer journey maps. 

View the JCF Policy Summit slide deck here. 

Call for White Papers
  • 7 pages or less
  • Size 12, Times New Roman font
  • Single Spaced
  • Submitted via email to Allyssa Johnson at allyssa.johnson@dhewd.mo.gov
  • Deadline: February 12 at 5 p.m.

initiative partners

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